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How to submit a Warranty/RMA Parts Order in the UptimeController

This guide provides a step-by-step process for adding parts to a service request, ensuring efficient order placement and communication with the Purchasing Team. By following these instructions, users can streamline their workflow, minimize errors, and facilitate the Warranty/RMA process. It's an essential resource for anyone looking to enhance their service request management and ensure timely procurement of necessary parts.

  1. Navigate to https://uptimecontroller.com/app/home
  2. There are two ways to create a warranty or RMA parts order. Using the uptime controller parts ordering system. The first way is if you already have a job assigned in the system, you're going to select service requests.

    Note: Skip to Step 5 if you do not have an existing Job Associated and start a new purchase.
  3. You're then going to identify the job that you're looking at. Placing a parts order or RMA warranty order.
  4. After clicking into that job, you'll be able to scroll down and select Add from Catalog.
  5. Add your Part Number, Keyword or Description. You can also use the Vendor search on the right hand side.
  6. Click the Part that needs to be ordered.
  7. Select "Allocate Item"
  8. Select "Save Allocation"
  9. To transition this into a RMA or warranty parts order. Select Create order from catalog parts on the job.
  10. Add your shipping details.
  11. Select our shipping method.


  12. Select add shipping details.


  13. Select the Warranty Exchange check box.
  14. Select add notes.
  15. In the notes section. You're going to add your RMA number if you already have it. Or you're going to add "RMA Needed" to the UptimeServices Notes section.
  16. Click "Add Notes"
  17. Then Select Place Order. This will send this order directly to the Purchasing Team for review and next steps for the Warranty/RMA process.